Caitlin McGrellis

Associate Director of Credentialing Operations

Caitlin McGrellis is the Associate Director of Credentialing Operations at PTCB, where she manages key day-to-day operations of PTCB’s 14 credentialing programs, including initial certification, exam results processing, disciplinary procedures, customer service escalations, and certification renewal. Prior to working at PTCB, she served as a Credentialing Specialist at the Green Business Certification Inc. (GBCI) and a Certification Exam Developer at the National Institute for Certification in Engineering Technologies (NICET). 

She earned a master’s degree in publication management from Drexel University and a BA in English, concentrated in professional writing and editing, from West Virginia University.