PTCB Privacy Policy

Use of this website and all PTCB social media pages commits you to adherence to the PTCB Privacy and Social Media Policies.


The Pharmacy Technician Certification Board (“PTCB”) respects your privacy. Please read this Privacy Policy so that you can understand what information is collected, how that information is used, with whom it is shared, and how it is protected against unauthorized access. To make this notice easy to locate, we make it available on our home page and throughout our website.

What information is collected?

PTCB is committed to protecting privacy. PTCB may collect personal information including, but not limited to, name, address, email address, phone number, fax number, credit/debit card information, company, and title through standard business operations. We may collect or receive the following additional information in the testing process, as necessary or appropriate: e.g. address, gender and ethnicity. For candidate verification and identification purposes, we may collect part of a government-issued identification number and date of birth. We may require submission of documentation as proof of a legal name change such as a marriage certificate. When a computer based certification test is administered, we may collect and score test responses and then derive a test score and generate a report about certification test results. Depending upon the test sponsor and/or test security requirements, we may collect signature, photographic image, fingerprint, and/or palm vein image digitally at a test center and will audio and video record test takers. When existing demographic information in our database is incorrect or incomplete, that information will be updated. By registering for a test through PTCB, express consent is given of the use and transmission of this data in performance of the purposes listed below.

PTCB’s website receives and stores certain types of information whenever you interact with us. We may collect and log your IP address and your browser information to determine how to facilitate services online and on our website. We may collect information on pages visited, frequency of visits, and length of time spent to make improvements that will enhance your experience with us. We also use "cookies" and store passwords to facilitate your user experience. Cookies are small files that your web browser places on your computer's hard drive. You can easily adjust your browser settings to prevent cookie data from being stored on your computer; however certain website functions may not operate if you do so. We do not allow third parties to use cookies on the website.

How is this information used?

All personal information will be maintained in a confidential and secure manner. In appropriate circumstances, and upon request, PTCB may release this information to state and/or national pharmacy organizations, pharmacy technician education providers, pharmacy continuing education providers, employers of pharmacy technicians, state boards of pharmacy for one or more of the following reasons: quality control, operations management, security, recertification, testing services, and test related products and services.

PTCB may release a certification candidate’s or certificant’s examination score information to the individual’s sponsoring employer and/or educational institution provider, upon receipt of a valid, signed, written or electronic authorization from the individual, and consistent with policy requirements.

PTCB shall release certification specific information through our verification process. This process is available to any person seeking to verify the certification status of a PTCB certified pharmacy technician. Certification specific information includes first and last name, certification number, certification status, city, state and certification expiration date.

Name and address information may be made available for limited, one-time use by organizations seeking to contact you with information about products, programs, or services relevant to the professional or educational needs of pharmacy technicians. Requests for such use of your contact information are reviewed to ensure that the information that is to be provided is consistent with the professional nature of PTCB and the professional and educational needs of the pharmacy community. You may specify that your contact information not be used for the purposes enumerated in this paragraph via the PTCB Help Center.

PTCB may disclose personally identifiable information in special cases if we find it necessary to identify, contact, or bring legal action against someone who may be violating PTCB policies or causing injury to or interference with PTCB programs, its users, or anyone else that could be harmed by such activities. PTCB shall not disclose any information obtained during the certification process, or from sources other than the applicant, candidate or certified person, to an unauthorized party without the written consent of the applicant, candidate or certified person, except as permitted by this Privacy Policy or where the law requires such information to be disclosed. When PTCB is required by law to release confidential information, the person concerned shall, unless prohibited by law, be notified as to what information will be provided.

PTCB will not use any personal information outside of the purposes listed above without the express consent of the individual unless required by law or regulation.

How can I access and change my personal information?

PTCB provides users with 24-hour access to their personal information. You can access all of your personally identifiable information and maintain it by logging into the PTCB website. PTCB takes reasonable steps to verify your identity before granting access to make corrections.

How we protect the information you provide on the Site.

We will undertake commercially reasonable procedures to help to ensure that the information you provide to us is protected against loss, misuse, alteration, destruction, or unauthorized access. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place commercially reasonable physical, electronic, and managerial procedures to safeguard and secure the information we collect online. Credit card and other personal information that you provide on the Site is transmitted over the internet using a Secure Socket Layer (SSL) connection. SSL is the industry-standard method for protecting confidential web communications, such as credit card numbers, online forms, and financial data, from interception and hacking. 

Acceptance of this Privacy Policy.

The use of PTCB’s services constitute a user's acknowledgement that he or she has read, understood, and accepted this Privacy Policy, and agrees to its terms.

PTCB reserves the right to modify or supplement this Privacy Policy statement at any time. If we make a material change, we will post a notice on our home page with a link to the updated Privacy Policy. Please read any such notice and the new Privacy Policy. Your continued use of PTCB services after we post such notice will constitute your acceptance of the new terms and their application to the information disclosed for such use, including information previously furnished to us, as if they were the original terms.

PTCB has no control over, and is not responsible for, the privacy policies or content of other websites linked from

Additional Information.

Requests for additional information, questions, comments, or disputes about this Privacy Policy or other privacy related issues may be directed to the PTCB Help Center. If you do not wish to receive emails from PTCB, you may opt out at any time.

PTCB Social Media Use Policy & Guidelines

Use Policy:

A. Policy Statement

Social networking via Internet applications, such as Facebook, LinkedIn, YouTube, Instagram, Google+, and Twitter, is becoming an increasingly valuable means to connect individuals both personally and professionally. PTCB intends to use social networking websites to disseminate information and to create communal Internet forums where individuals can share their opinions related to the pharmacy technician occupation. PTCB expects all social network users, including participating PTCB contractors, to consult and adhere to the following guidelines and rules in this policy to ensure the safe and ethical use of social networking tools.

B. Public Nature of Internet Use

Generally, most Internet material can be traced back to the author, or the person or organization posting the information. Messages intended to be private communications can circulate beyond the intended audience, often without any knowledge or control of the author. Therefore, all Internet social networking interactions should be treated like any interpersonal communication: in a thoughtful, mature, ethical, and otherwise appropriate, way. Participants should pause before posting, and review each communication carefully.

C. Social Network Posting Content

Social network participants ultimately are responsible for the communications and materials that they post on the Internet. The content of all Internet communications on social networks should be honest, respectful, and accurate. Network participants should never post defamatory, false, or offensive material.

D. Posting Non-Original Material

Social network participants must abide by intellectual property ownership requirements, including copyright laws, when referencing the material of other persons or organizations, in order to avoid plagiarism or infringement problems. When referring to, or quoting material from, another author, proper attribution and a link to the original material should be provided, whenever possible. Content gathered online is subject to the same attribution rules as content gathered elsewhere.

E. Confidential Information

All PTCB social network participants must respect and maintain the confidentiality of all PTCB information and materials when participating on social networking sites, and other related activities. Such information includes, but is not limited to, all non-public PTCB business information, internal corporate documents, and personal details about PTCB colleagues. All questions regarding the confidentiality of PTCB materials should be directed to the PTCB Help Center.

F. No Guarantee/ Disclaimer of Liability

PTCB does not control the content posted on social network Internet sites, and therefore does not guarantee or warranty the accuracy, integrity, or quality of any content. PTCB disclaims any responsibility and liability related to any and all content posted or made available on the sites related to PTCB.


A. Purpose of the Guidelines

These Social Media Guidelines (Guidelines) are intended to assist all social media participants in understanding and ensuring the safe and appropriate use of PTCB social media properties. The following rules are intended to assist users of PTCB social media sites in understanding the requirements of the PTCB Social Media Use Policy, and to provide appropriate guidance.

B. Scope of the Guidelines

These Guidelines constitute the PTCB Social Media Use Policy and apply to all users of PTCB social media properties. By using PTCB social media properties, participants agree to comply.

C. Use of Social Media

PTCB recognizes the growing use and influence of social networking in both work and personal activities. Social media continues to change the way the organization communicates with certificants and other audiences. PTCB certificants and other users should interact with social media in a manner that promotes integrity of the organization, and reflects positively on the individual, PTCB, and the pharmacy technician occupation, consistent with the PTCB Code of Conduct.

Consistent with the PTCB Social Media Use Policy, appropriate participant interaction with the PTCB social media properties should be honest, respectful, and accurate. Social media users should not post defamatory, false, or offensive material.

D. Principles and Rules Concerning Social Media Use

1.    Protect the interests of PTCB and its certificants. In the world of social media, work and personal worlds may overlap. These Guidelines are intended to help users protect personal and occupational interests, the interests of PTCB, and the community of PTCB certificants.

2.    PTCB’s social media goals. Social media is an important means for PTCB and its certificants to achieve its mission. Any behaviors and actions online should be consistent with the following guiding goals:

  • Build the largest and most active community of pharmacy technicians online

  • Strengthen the PTCB brand by using social media as a customer service medium

  • Communicate the importance of a single national standard of pharmacy technician certification

  • Facilitate partnerships with key stakeholders to promote related products, services, news, and resources that are of value to pharmacy technicians

  • Gain broader knowledge of the pharmacy technician marketplace

3.    Think before sending. These Guidelines require that all users exercise best judgment before posting information online. All posted information is available to the public, and is searchable and retrievable for an indefinite amount of time to a broad audience.

4.    PTCB reserves all rights regarding content. PTCB reserves all rights relating to its social media accounts, including the right to add, remove, or modify any content or material posted on the accounts, discontinue the accounts, and block those who follow the accounts. PTCB also reserves the right to delete any comments and block users who post defamatory, false, or offensive material without notice.

5.    When in doubt, contact PTCB. User questions about the appropriateness of certain social media content should be directed to the PTCB Help Center.

E. Guidelines for Responsible Social Media Use - Public Users

1.    Linking individual social media properties to PTCB properties. Social media participants are not required to “follow,” subscribe to, or join any PTCB social media properties. If a user chooses to link to a page associated with PTCB (for example, by using Twitter’s “follow” or LinkedIn’s “add to your network” functions), consider how personal profile photos and comments could potentially reflect on you, PTCB, its certificants, and other users.

2.    What users should do. Social media is a powerful tool for promoting PTCB’s mission and the pharmacy technician occupation. Therefore, PTCB welcomes user participation in our social media sites, and encourages users to do the following:

  • Re-tweet or share posts in their entirety, without editorializing;

  • Join in conversations with relevant comments or perspective on industry topics;

  • Report inaccurate information to PTCB. If incorrect information is posted on social media related to PTCB, or a possible opportunity for PTCB response exists, users are encouraged to contact PTCB;

  • Share ideas with PTCB.

3.    What users should never do. Users of PTCB social media sites must avoid the following uses of social media:

  • Create social media pages, accounts, or the like, on behalf of PTCB;

  • Speak on behalf of PTCB;

  • Post defamatory, false, or offensive material; and,

  • Use PTCB’s social media pages as a medium for self-promotion

F. No Guarantee/ Disclaimer of Liability

PTCB does not control the content posted on social network Internet sites, and therefore does not guarantee or warranty the accuracy, integrity, or quality of any content. PTCB disclaims any responsibility and liability related to any and all content posted or made available on the sites related to PTCB.


Copyright © 2018 by the Pharmacy Technician Certification Board, 2215 Constitution Ave NW Suite 101, Washington, DC 20037. All rights reserved. No reproduction of this material in any format, electronic or otherwise, is permitted.