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CPhT Connection - January 2012

by Megan Coder | Jan 01, 2012


New PTCB Appeals Procedures for CPhTs and Candidates

Recently, the PTCB Certification Council and Board of Governors adopted a new PTCB certification program policy. It is important for all Certified Pharmacy Technicians (CPhTs) and certification candidates to become familiar with this new policy, which will become effective February 17, 2012. The current Certification & Recertification Appeals Policy is being replaced with the Certification Appeal Procedures. This new policy may be viewed by clicking the policy title, which is linked to the full text of the policy. The Certification Appeal Procedures will be published in the Candidate Guidebook shortly after the effective date. 

PTCB strives to maintain comprehensive and fair certification policies. Revised and new policies can be found at Questions regarding this notice or the new policies should be directed to PTCB at, or by calling (800) 363-8012.

PTCB Featured on, a comprehensive resource for online education that includes career data and advice on college finances and studying, recently featured the PTCB certification program and the pharmacy technician career path.

"Certification through PTCB demonstrates a pharmacy technician's mastery of knowledge across practice settings, enabling them to enhance patient safety, maintain pharmacy work-flow, and support pharmacists in drug preparation and distribution," said Megan Sheahan, PharmD, PTCB Director of Professional Affairs.

Learn the Value of Becoming a State Pharmacy Organization Member
State pharmacy organizations offer a wealth of networking and professional development opportunities for pharmacy technicians. Throughout this month, we have been highlighting the work of these organizations and the many benefits pharmacy technicians receive when they become members of their state pharmacy organization on PTCB's Facebook Fan Page. If you have not yet done so, check out the campaign and consider joining your state’s pharmacy organization – it will be well worth the investment!


Check out January's CPhT Spotlight, Teresa Brady, a CPhT at Betsy Johnson Regional Hospital in Dunn, NC.

"The most rewarding part of my job is being able to problem solve and see my suggestions make things better for our hospital,” said Brady. “I enjoy working with other departments to make our hospital the best it can be.”



Attend the APhA 2012 Annual Meeting & Exposition

The American Pharmacists Association (APhA) 2012 Annual Meeting & Exposition will take place in New Orleans, LA March 9–12, 2012. Join your colleagues and experience comprehensive programming and professional networking opportunities. Megan Sheahan, PharmD, Director of Professional Affairs will be presenting on behalf a PTCB during the session MTM Successes: Impact of Technicians on Patient-Focused InitiativesThe session will highlight how CPhTs are in the unique position to modify their roles to assist the pharmacist and carve a new and challenging career path for themselves and how the expansion of Medication Therapy Management (MTM) programs presents an opportunity for properly trained CPhTs to manage the nonclinical functions of these programs, while improving overall pharmacy efficiency. The session will be held Saturday, March 10, 2011 from 7:00–9:00 am. And while you're there, don't forget to stop by PTCB's booth #940 in the exhibit hall!

Fight Pharmacy Crime with Twitter

RxPATROL, a program that tracks and analyzes reports of pharmacy crime throughout the United States and posts important crime related information on its web site,, is now using Twitter to instantly deliver pharmacy crime updates to followers via their mobile devices. The tweets provide specific information on robberies and burglaries, including the exact location of the incident, description of the suspect and any pertinent information that could lead to the capture of a suspect. All information is verified with local law enforcement before it is released. Follow RxPATROL on Twitter @RxPATROL.

Pharmacy Technician Hospital Error Case Study

A recent article in U.S. Pharmacist covered a performance-improvement project at Wentworth-Douglass Hospital in Dover, NH, aimed at developing guidelines and standards to address medication errors at the hospital. The project was successful and pharmacists found that the reduction of medication errors depended upon limitation of distractions, constructive follow-up, and accountability of staff. The project also suggested that when these points are put into practice in a quality-improvement project, successful prevention of medication errors can be achieved at the point of dispensing.

Innovative Tech-Check-Tech Practice Debuting in Hospitals

A recent article in the December issue of the American Society of Health-System Pharmacist's InterSections highlighted the growing number of pioneering pharmacy departments implementing pharmacy technician services, such as tech-check-tech. In these instances, a CPhT checks the accuracy of orders filled by another pharmacy technician and provides final verification prior to patient administration.

“I’ve found tech-check-tech to be a great way to extend my role and feel more accomplished and gratified in my work,” said Heather Burley, CPhT, an inpatient pharmacy technician at Mercy Hospital. “Our core purpose, especially in a hospital, is to assist the pharmacists in any way we can. This really gives us an opportunity to do that.”

Create Your CPE Monitor E-Profile

The CPE Monitor is a national, collaborative effort by the National Association of Boards of Pharmacy (NABP) and the Accreditation Council for Pharmacy Education that allows pharmacists and pharmacy technicians to track their completed Continuing Pharmacy Education (CPE) credits in a central system. To prepare for the new process, pharmacists and pharmacy technicians are encouraged to obtain their NABP e-Profile ID now to ensure their e-Profile is properly setup. Create your e-profile here.