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PTCB Certification Appeal Procedures Summary

The Certification Appeal Procedures can be found in the Candidate Guidebook. The procedures will be used to review and resolve appeals and challenges concerning PTCB program actions related to certification requirements and eligibility standards. The Appeal Procedures serve as an informal process for the resolution of all complaints concerning PTCB determinations related to certification eligibility, examination, and other certification and recertification matters. This Policy applies to individuals certified by PTCB (certificants) and all individuals seeking PTCB certification (candidates).

The Appeal Procedures provide three (3) levels of review concerning the appeal of an adverse action: an informal review and determination by the Executive Director or Associate Executive Director; an appeal to the Certification Council Appeals Committee; and, a limited right of appeal to the Board of Governors. A complete version of the Certification Appeal Procedures is published on the PTCB website at www.ptcb.org.

CERTIFICATION PROGRAM ACTIONS

Certificants and candidates may appeal the following adverse actions by the PTCB Certification Program: (1) the candidate was found to be ineligible for certification due to a failure to satisfy one or more certification requirement(s), or was otherwise ineligible for certification; (2) the candidate was prohibited from taking or completing the Pharmacy Technician Certification Examination (PTCE); or, (3) the certificant was denied recertification for failure to satisfy one or more recertification requirement(s), or was otherwise ineligible for recertification. 

INFORMAL REVIEW BY PTCB EXECUTIVE STAFF

A certificant/candidate, who is the subject of an adverse Certification Program action, may appeal to the Executive Director by submitting a written Request for Review. The Request for Review explains the reasons that the certificant/candidate believes the adverse action is incorrect and should be changed, and includes copies of all supporting documents. The PTCB Executive Director or Associate Executive Director (Executive Staff) will conduct an informal review of the Request, and will either uphold, modify, or take other appropriate action regarding, the adverse action. The appeal also may be referred to the Certification Council Appeals Committee for review and resolution.

APPEALS TO CERTIFICATION COUNCIL APPEALS COMMITTEE

Appeals of Executive Staff determinations will be reviewed and resolved by the Certification Council Appeals Committee (Appeals Committee). The Appeals Committee includes at least two (2) current Certified Pharmacy Technicians (CPhTs) in good standing. An appeal to the Appeals Committee explains the reason(s) that the initial Executive Staff Decision is incorrect, and should be reversed or modified.

APPEALS COMMITTEE HEARING AND DECISION

Once a complete written appeal is received, the Appeals Committee will notify the certificant/candidate of the appeal schedule. A certificant/candidate may request an informal hearing by telephone conference to present information to the Appeals Committee. Following the close of a hearing, the Appeals Committee will review the record and issue an Appeals Decision (Decision) to the certificant/candidate, which will include the relevant factual information and the Committee appeal determinations.

LIMITED FINAL APPEALS TO THE BOARD OF GOVERNORS

Final appeals of Appeals Committee Decisions may be reviewed and resolved by the PTCB Board of Governors in limited circumstances, as explained in Appeal Procedures Section I. All final Board appeal requests must be submitted to the Certification Council Chair. If the appeal is accepted by the Certification Council Chair, the Board of Governors will review the appeal record and issue a Final Decision. The certificant/candidate may request to appear before the Board of Governors concerning the final appeal. 

FINALIZING AND CLOSING APPEALS

A Certification Appeal matter will be closed when: (1) the finalized appeal has been decided or resolved by the Executive Director or Associate Executive Director, the Appeals Committee, or the Board of Governors, and the time period to submit a further appeal under the Appeal Procedures has passed; (2) an appeal request to the Board of Governors has been denied by the Certification Council Chair; or, (3) the appeal has been withdrawn or terminated by the certificant/candidate.

QUESTIONS CONCERNING THE CERTIFICATION APPEAL PROCEDURES

Certificants/candidates with any questions concerning the Certification Appeal Procedures should submit the question(s) by email to contact@ptcb.org or by mail to 2215 Constitution Ave., NW, Washington, DC 20037.