Insurance Liaison/Lead Pharmacy Technician
Buford Road Pharmacy, Richmond, VA
Working as a clerk in a small town independent pharmacy over 10 years ago is what first inspired Meredith Deavers, CPhT, to pursue a career in pharmacy. She began as a clerk and within one year, she worked her way up to become a pharmacy technician and earn her PTCB certification. She soon advanced to become a lead pharmacy technician, where her responsibilities included scheduling interns and training new pharmacy technician employees. This work helped to free up the pharmacist and provided them with more time to concentrate on patients rather than administrative issues.
"I became PTCB certified in 2005 because it was required by the owner of the pharmacy and it was also a personal goal," said Deavers. "PTCB certification demonstrates my knowledge and is a portable credential that I can take with me if I decide to move into a different pharmacy environment."
In her current position as Insurance Liaison/Lead Pharmacy Technician for Buford Road Pharmacy, Meredith is responsible for billing Medicare for Durable Medical Equipment, maintaining the store's billing and coding accreditation requirements, and working with patients to resolve billing issues and ensure they receive Medicare rebates. She also reconciles third-party claims, prior-authorizations, underpayments, secondary payer remittances, and desk audits, and manages workers compensation claims. Additionally, Meredith works with long-term care/assisted living patients by collecting patient insurance, power-of-attorney papers, and intake information.
"The most rewarding aspect of my position is being able to work with patients and their families in regards to insurance coverage and helping them figure out coverage when it becomes confusing," said Deavers. "Insurance is a difficult aspect of pharmacy that is not taught in pharmacy school or technician training courses, but it's an important skill to learn."
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