Wendy Ferguson-Newbold, CPhT
Registered Pharmacy Technician, Doctors Hospital, Nassau, Bahamas
Wendy Ferguson-Newbold, CPhT, Registered Pharmacy Technician at Doctors Hospital in Nassau, Bahamas, had early career experiences in a small medical facility and two community pharmacies. These gave her opportunities to work directly with patients, and develop her strong commitment to excellent patient care. “In my first three positions as a pharmacy technician,” Wendy says, “I discovered that supporting people through their sometimes difficult illnesses and watching them evolve into healthier people through therapy was exactly what I wanted to do in my career.” She became PTCB-certified in 2001, she says, to advance her career and improve her future.
At Doctors Hospital, where pharmacists say they consider Wendy their "right arm," she is the Certified Advanced System Administrator for the automated pharmacy dispensing system (ADS), Omnicell. She assists in restocking, prepares IV admixtures and compounds, and conducts anesthesia record reviews. She also trains new nurses monthly on the ADS, and handles regular expiration checks, enters prescriptions to be verified, and troubleshoots interface errors.
“Being PTCB-certified shows I take responsibility for my employment,” Wendy says. “As a health care professional, this means staying on top of your field as it continues to grow and evolve. Employers prefer PTCB-certified technicians. Doctors Hospital is Joint Commission International (JCI)-accredited, and is the first in the Caribbean region to achieve this. For this reason, being PTCB-certified is especially important to my hospital.”
When she first joined Doctors Hospital, Wendy studied the many intricacies of the ADS, and revealed its many capabilities to her pharmacy coordinator. Since then, Wendy has continued to increase her knowledge of the system. In 2008, she became the hospital’s first pharmacy technician to have formal Omnicell training. In 2011, she completed training through the National Pharmacy Technician Association in sterile IV, chemotherapy IV, and compounding, and became the first pharmacy technician at her hospital trained in all of these.
“The most rewarding part of my position is seeing patients recover from their illnesses,” says Wendy. "I enjoy preparing IV solutions and making sure patients have what is requested by their physicians. I get a lot of satisfaction from knowing that everything is done correctly."
Wendy is a member of the Bahamas Pharmacy Association, and a youth leader in the Salvation Army. She was recently chosen as an Outstanding Youth Leader award recipient.
Read about other outstanding CPhTs featured in Spotlight.